FAQs
How long does it take for embroidered items to be shipped?
Embroidered items require additional time for personalization. Typically, it takes 8-12 days for these items to be shipped. Please plan accordingly, especially if you need your item by a specific date.
What is your return policy for personalized and non-personalized items?
For embroidered (personalized) items, all sales are final. Please double-check your customization details (like names and initials) before submitting your order, as we cannot accept returns or exchanges on these items.
For non-personalized items, we offer store credit for returns. Items must be returned within 30 days of purchase in their original condition and packaging. Please note that the customer is responsible for return shipping costs.